✎ [V7] ISSUE: Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed [Ahsay Wiki]

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===== [V7]  ISSUE: Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed   =====
This article only applies to Ahsay software version 7 
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 <b>
  Article ID:
 </b>
 5365
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 <b>
  Reviewed:
 </b>
  2019-07-30
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  Product Version:
 </b>
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 AhsayCBS: 7.3 to 7.x
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 OS: Windows 10, version 1903
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<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
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===== Problem Description =====
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When installing / un-installing the AhsayCBS application on a Windows 10, version 1903 computer with anti-virus application installed, the installation / un-installation process is stuck:
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<img style="width:35%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8060_04.png"/>
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The same issue can will also occur for installation / un-installation of AhsayOBM / ACB. &nbsp;<a href="http://wiki.ahsay.com/doku.php?id=public:5364_issue:backup_installation_and_uninstallation_stuck">Click Here</a> for more details.
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===== Cause =====
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This is a known issue with the AhsayCBS on a Windows 10, version 1903 computer with anti-virus application installed.
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===== Resolution =====
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For installation issue with AhsayCBS, you can workaround the issue by performing one of the following two options:

<ul>
<li><font color=black>Option 1 - Temporarily enable the Periodic Scanning option of Windows Defender
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From the <b>Start Menu</b>, select <b>Settings</b> > <b>Updates & Security</b> > <b>Windows Security</b> > <b>Virus & threat protection</b> > <b>Windows Defender Antivirus options</b>, enable <b>Periodic scanning</b>

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<img style="width:65%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8060_02.png"/>


</font></li>

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<li><font color=black>Option 2 - Enable the Allow antimalware service to remain running always group policy
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From the <b>Start Menu</b>, run <b>gpedit.msc</b> > <b>Computer Configuration</b> > <b>Administrative Templates</b> > <b>Windows Components</b> > <b>Windows Defender Antivirus</b>, enable the policy <b>Allow antimalware service to remain running always</b>

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<img style="width:65%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8060_03.png"/>

</font></li>
</ul>

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For un-installation issue with AhsayCBS, patch the client application with the following hotfix:
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<ol>
<li><font color=black>Download the hotfix file at: 

<a href="http://download.ahsay.com/dev/hot-fixes/717/717236/cbs-hotfix-task24070.zip">http://download.ahsay.com/dev/hot-fixes/717/717236/cbs-hotfix-task24070.zip</a></font></li>
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<li><font color=black>Stop the AhsayCBS services.
</font></li>
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<li><font color=black>Make a copy of the folder "$CBS_HOME/lib" (e.g. C:\Program Files\AhsayCBS\lib) for safety purpose.
</font></li>
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<li><font color=black>Extract the hotfix into the AhsayCBS installation folder, overwrite the existing content.</font></li>
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<li><font color=black>Restart AhsayCBS service afterward.</font></li>

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===== Keywords =====
install, uninstall, uninstallation, uninstalling, installing, backup, stuck, halt, stop
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