✎ [V7] ISSUE: Cannot create Cloud File backup set for Citrix ShareFile FTP [Ahsay Wiki]

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===== [V7] ISSUE: Cannot create Cloud File backup set for Citrix ShareFile FTP  =====

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 <b>
  Article ID:
 </b>
 5335
 <br/>
 <b>
  Reviewed:
 </b>
 2018-04-24
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayCBS / AhsayACB / AhsayOBM: 7.9.0.0 - 7.15.2.2
 <br/>
 OS: All platforms
</html>

<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>



===== Problem Description =====
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When creating a Cloud File backup for data hosted on Citrix ShareFile FTP, no data is displayed on the Backup Source selection menu:
<br>
<br>
 <img src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:citrix_shareFile.png" style="border:thin solid black; width:70%"/>
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===== Cause =====
This is a known issue with AhsayCBS / AhsayACB / AhsayOBM version 7.9.0.0 - 7.15.2.2.


===== Resolution =====
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To resolve the issue, patch the AhsayCBS / AhsayACB / AhsayOBM application to version 7.15.4.10 or above. &nbsp;The instructions can be found by 
<br>
<br>
<a href="http://wiki.ahsay.com/doku.php?id=public:5145_faq:how_to_install_the_latest_patch_set_for_ahsaycbs">Upgrade Instruction for AhsayCBS</a><br>
<a href="http://wiki.ahsay.com/doku.php?id=public:5146_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb">Upgrade Instruction for AhsayOBM / ACB</a>
</html>


===== Keywords =====
cloud, file, citrix, sharefile, ftp

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