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ISSUE: AhsayOBM crashes when performing a ShadowProtect System backup

Article ID: 5325
Reviewed: 04/04/2018

Product Version:
AhsayOBM: -
OS: Windows

Problem Description

AhsayOBM crash when perform a ShadowProtect System backup.  The following errors are found in the Java crash log (hs_err_pidxxx.log) found in the AhsayOBM installation bin folder:

# A fatal error has been detected by the Java Runtime Environment:
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000000ff150c5, pid=3448, tid=2384
# JRE version: Java(TM) SE Runtime Environment (7.0_76-b13) (build 1.7.0_76-b13)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (24.76-b04 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [shwcpy2k364.dll+0x50c5]
# Core dump written. Default location: C:\Program Files\AhsayOBM\bin\hs_err_pidxxx.mdmp
# If you would like to submit a bug report, please visit:
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.


This is a known issue with AhsayOBM version -


To resolve the issue, patch the AhsayOBM application to version or above. The instructions can be found by Clicking Here.


shadowprotect, crash, java, disappear, failed, shadow, protect, image, baremetal, bare-metal

public/5325_issue/ahsayobm_crashes_when_performing_shadowprotect_backup.txt · Last modified: 2018/04/04 16:11 by edward.chan