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public:5319_failed_to_run_space_free_up_nullpointerexception
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[V7] ISSUE: Backup failed to run space free up of destination. Error: Log is corrupted. Error=null, caused by [NullPointerException] null
Article ID:
5319
Reviewed:
2018-05-04
Product Version:
AhsayACB / AhsayOBM: Pre-7.15.4.10
OS: All platforms
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
Problem Description
When performing a backup of any type with the option Run Retention Policy after backup enabled, the following error message is received in the backup report:
| No. | Type | Timestamp | Log |
| * | ... | ... | ... |
| * | info | ... |
Start running retention policy on backup set "backupset (backupset_id)", "destination (destination_id)" |
| * | ... | ... | ... |
| * | erro | YYYY/MM/DD hh:mm:ss |
Failed to run space free up of destination "destination (destination_id)". Error: "[bW][AbstractLogFile.ParseExpt][AbstractLogFile.read] Line x of 'directory_path\.obm\statistics\Usage\YYYY-MM-DD.log' is corrupted. Error=null, caused by [NullPointerException] null" |
| * | ... | ... | ... |
Cause
The error message suggests that one of the backup client statistic log is corrupted.
Resolution
To resolve the issue, patch the AhsayOBM / ACB application to version 7.15.4.10 or above. The instructions can be found by Clicking Here.
Keywords
space, free, free-up, nullpointerexcrption, null, corrupted, corrupt
public/5319_failed_to_run_space_free_up_nullpointerexception.txt · Last modified: 2021/12/16 06:41 by anna.olalia