✎ [V7] ISSUE: AhsayOBM / ACB crash when performing backup or restore on a VMware virtual machine with VMware Tools pre-10.0.5 installed [Ahsay Wiki]

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===== [V7]  ISSUE: AhsayOBM / ACB crash when performing backup or restore on a VMware virtual machine with VMware Tools pre-10.0.5 installed   =====

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 <b>
  Article ID:
 </b>
 5288
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 <b>
  Reviewed:
 </b>
  2018-01-23
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 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayOBM: 7.15.0.8  to 7.x
 <br/>
 OS: Windows
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<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
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===== Problem Description =====
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For AhsayOBM / ACB installation on a VMware virtual machine (on Windows), the client agent will crash when selecting data to backup or restore via the client interface:
<br>
<br>
<img src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:OBC_crash.png" style="border:thin solid black; width:35%"/>
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===== Cause =====
This is a known issue with VMware virtual machine with VMware Tools pre-10.0.5 installed. 


===== Resolution =====
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To resolve the issue, upgrade the corresponding virtual machine’s VMware Tools to version 10.0.5 or above.
<a href="https://docs.vmware.com/en/VMware-Tools/10.0/rn/vmware-tools-1005-release-notes.html">https://docs.vmware.com/en/VMware-Tools/10.0/rn/vmware-tools-1005-release-notes.html</a>
<br>
<br>
VMware Tools can be downloaded from the <a href="https://my.vmware.com/web/vmware/info/slug/datacenter_cloud_infrastructure/vmware_vsphere/6_0#drivers_tools">Product Download</a> page.
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===== Keywords =====
crash, restore, vmware, tools, vm, vmtools, vmtool, ntdll, 19664

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