✎ [V7] ISSUE: Deleted mails on Office 365 Outlook (mails moved to Delete Items folder) are deleted, and backup again [Ahsay Wiki]

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===== [V7]  ISSUE: Deleted mails on Office 365 Outlook (mails moved to Delete Items folder) are deleted, and backup again =====

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 <b>
  Article ID:
 </b>
 5286
 <br/>
 <b>
  Reviewed:
 </b>
 2018-01-17
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayCBS / AhsayOBM / AhsayACB: 7.15.0.8 - 7.15.0.20
 <br/>
 OS: All platforms 
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<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
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===== Problem Description =====
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When performing an Office 365 Online Exchange backup for a mailbox with email deleted since last backup, AhsayCBS / OBM / ACB misinterpret the action as deleted mail (delete from original folder), then backup the same mail again (as new mail from Deleted Items folder).<br>
<br>
The following informative messages are displayed in the backup client log:
<br>
<br>
<i>
[YYYY/MM/DD hh:mm:ss] [info] [backupset_id] Total New Directories = 0<br>
[YYYY/MM/DD hh:mm:ss] [info] [backupset_id] Total New Mails = 1<br>
[YYYY/MM/DD hh:mm:ss] [info] [backupset_id] Total Updated Mails = 0<br>
[YYYY/MM/DD hh:mm:ss] [info] [backupset_id] Total Properties Updated Mail = 0<br>
[YYYY/MM/DD hh:mm:ss] [info] [backupset_id] Total Deleted Directories = 0<br>
[YYYY/MM/DD hh:mm:ss] [info] [backupset_id] Total Deleted Mails = 1</i>
<br>
<br>
Note:<br>
This issue will only affect deleted email (e.g. move from Inbox to Deleted Items folder).  AhsayCBS / OBM / ACB can correctly detect other movement in mailbox to be backup (e.g. move from Inbox 1 to Inbox 2).
<br>
<br>
Since version 7.15.0.8, Ahsay software are enhanced to support move file for Office 365 Exchange Online backup set (<a href="http://wiki.ahsay.com/doku.php?id=public:5285_do_obc_support_move_file_for_o365">Click Here</a> for details).
<br>
<br>
For example, if a user deletes a mail from the Inbox folder on the Office 365 Outlook user interface, AhsayCBS / OBM / ACB will not backup the same mail again. The mail should be treat as a moved file from Inbox to Deleted Items (e.g. changing the folder reference, instead of backing up the same mail again).</font></li>
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===== Cause =====
This is a known issue with AhsayCBS / OBM / ACB version 7.15.0.8 - 7.15.0.20.


===== Resolution =====
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To resolve the issue, patch the AhsayCBS / OBM / ACB client application to version 7.15.2.2 or above.  Instruction can be found by 
<br><br>
<a href="http://wiki.ahsay.com/doku.php?id=public:5145_faq:how_to_install_the_latest_patch_set_for_ahsaycbs">Clicking Here (AhsayCBS)</a> 
<br>
<a href="http://wiki.ahsay.com/doku.php?id=public:5146_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb">Clicking Here (AhsayOBM / ACB)</a>
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===== Keywords =====
o365, office, 365, mail, maillv, maillevel, brick, level, mail, email
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