✎ [V7] ISSUE: “VHD Mounter - Operating System (Platform Not Support)” error when performing a granular restore on a Hyper-V guest VM [Ahsay Wiki]

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===== [V7]  ISSUE: “VHD Mounter - Operating System (Platform Not Support)” error when performing a granular restore on a Hyper-V guest VM   =====

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 <b>
  Article ID:
 </b>
 5251
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 <b>
  Reviewed:
 </b>
 2017-07-10
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 <b>
  Product Version:
 </b>
 <br/>
 AhsayOBM / AhsayOBR: 7.13.0.0 to 7.x
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 OS: Windows
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</html>

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<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>


===== Description =====
<html>
 When performing a granular restore of a Hyper-V guest VM on Windows 2008 R2 or Windows 7 machine the following error message is shown by AhsayOBM
 <b>
  "VHD Mounter - Operating System (Platform Not Support)"
 </b>
 .
 <br/>
    <img style="width:75%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5251_0.png"/>
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===== Cause =====
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 Granular restore of Hyper-V guest VMs is not supported on the current Windows operating system.
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 <br/>
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===== Resolution =====
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 To resolve this problem install AhsayOBM/AhsayOBR on a supported Windows operating system to perform the granular restore for the Hyper-V guest VM.
 <br/>
 <br/>
 Please refer to the following KB article for further details:
 <br/>
 <b>
  FAQ: Ahsay Software Compatibility List (SCL) for Granular and OpenDirect Restore (5250)
 </b>
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 <a class="postlink" href="http://wiki.ahsay.com/doku.php?id=public:5250_faq:ahsay_software_compatibility_list_scl_for_granular_and_opendirect_restore 
">
  http://wiki.ahsay.com/doku.php?id=public:5250_faq:ahsay_software_compatibility_list_scl_for_granular_and_opendirect_restore 

 </a>
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===== Keywords =====
 Hyper-V, guest VM, granular restore, supported platform, supported operating system

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