✎ [V7] ISSUE: "The specified virtual machine could not be found" warning is shown on VMware Workstation scheduled backup [Ahsay Wiki]

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===== [V7] ISSUE: "The specified virtual machine could not be found" warning is shown on VMware Workstation scheduled backup   =====

This article only applies to Ahsay software version 7 
<html>
<br>
<br>
 <b>
  Article ID:
 </b>
 5243
 <br/>
 <b>
  Reviewed:
 </b>
 2017-06-09
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayOBM : 7.5 to 7.x
 <br/>
 OS: Windows
</html>

<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>


===== Problem Description =====
<html>
 When performing a scheduled backup job on VMware Workstation following warning is shown in the backup log:
 <br/>
 <table 800"="" border="0" cellpadding="0" cellspacing="0" width="850">
  <!-- <tbody>tr -->
  <tr>
   <!-- td -->
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    <span>
    </b>
    No.
   </td>
   <!-- td<br />td -->
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    <span>
    </b>
    Type
   </td>
   <!-- td<br />td -->
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0  1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    <span>
    </b>
    Timestamp
   </td>
   <!-- td<br />td -->
   <td bgcolor="#E8E8E8" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-TOP: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    <span>
    </b>
    Log
   </td>
   <!-- td -->
  </tr>
  <!-- tr<br /><br />tr -->
  <tr>
   <!-- td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <span>
    </b>
    *
   </td>
   <!-- td<br />td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <span>
    </b>
    info
   </td>
   <!-- td<br />td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <span>
    </b>
    ...
   </td>
   <!-- td<br />td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    <span>
    </b>
    ...
   </td>
   <!-- td -->
  </tr>
  <!-- tr<br />tr -->
  <tr>
   <!-- td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <span>
    </b>
    *
   </td>
   <!-- td<br />td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <span>
    </b>
    <span style="color: #0040FF">
     warn
    </b>
   </td>
   <!-- td<br />td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <span>
    </b>
    <span style="color: #0040FF">
     YYYY/MM/DD
     <span>
     </b>
     hh:mm:ss
    </b>
   </td>
   <!-- td<br />td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    <span>
    </b>
    <span style="color: #0040FF">
     The specified virtual machine could not be found.
    </b>
   </td>
   <!-- td -->
  </tr>
  <!-- tr<br /><br />tr -->
  <tr>
   <!-- td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <span>
    </b>
    *
   </td>
   <!-- td<br />td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <span>
    </b>
    info
   </td>
   <!-- td<br />td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="top">
    <span>
    </b>
    ...
   </td>
   <!-- td<br />td -->
   <td bgcolor="#ffffff" style="BORDER-LEFT: #C0C0C0 1px solid; BORDER-RIGHT: #C0C0C0 1px solid; BORDER-BOTTOM: #C0C0C0 1px solid" valign="middle">
    <span>
    </b>
    ...
   </td>
   <!-- td -->
  </tr>
  <!-- tr<br />[/td1][/tr]</tbody> -->
 </table>
 Even though the guest VM is visible in AhsayOBM backup source.
 <br/>
<br/>
    <img style="width:55%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5243_0.png"/>
 <br/>
 <br/>
</html>
===== Cause =====
<html>
 The guest VM is located on a network drive. The AhsayOBM scheduler service by default is using a local system account and therefore does not have permission to access the guest VM on the network destination.
<br/>
<br/>
    <img style="width:45%" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5243_1.png"/>
</html>
===== Resolution =====
<html>
 To resolve the issue, modify the
 <b>
  Log on
 </b>
 setting of the
 <b>
  Ahsay Online Backup Manager Services
 </b>
 to an account with sufficient permission to access the network backup destination.
 <br/>
 <ol>
  <li><font color=black>
   Under
   <b>
    Control Panel
   </b>
   , open
   <b>
    Administrative Tools
   </b>
   then
   <b>
    Services
   </b>
   .
  </font></li>
  <li><font color=black>
   Right click on
   <b>
    Ahsay Online Backup Manager Services
   </b>
   , select the
   <b>
    Log on
   </b>
   tab.
  </font></li>
  <li><font color=black>
   Select the
   <b>
    This Account
   </b>
   option.
  </font></li>
  <li><font color=black>
   Enter the login credentials of an account with sufficient permission.
  </font></li>
  <li><font color=black>
   Restart the service afterward.
  </font></li>
 </ol>
</html>
===== Keywords =====
 VMware Workstation, network drive, scheduled backup, scheduler, permission
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