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public:5198_faq:how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs_v7.9.0.0_or_above

FAQ: How to recover my users.xml file from a previous backup on AhsayCBS?

Article ID: 5198
Reviewed: 29/04/2020

Product Version:
AhsayCBS: 7.9.0.0 or above, 8.1, 8.3.0.0 or above
OS: All platforms

Description

How can I recover a previous version of my users.xml file from a backup on AhsayCBS v8:

  • If the current copy of my AhsayCBS users.xml file is corrupted?
  • If I accidentally deleted a backup user account from my AhsayCBS server?
  • If some of my backup user accounts are missing?
Note:
A copy of the AhsayCBS user profile, users.xml file is compressed and backed locally to %CBS_INSTALL%/conf/Backup folder automatically at 6:00 AM daily (format: dr-YYYY-MM-DD.zip). The dr-YYYY-MM-DD.zip files are stored locally on AhsayCBS according to the following policy which keeps up to a maximum of 24 copies;7 daily copies, 5 copies - Monday of each week, 12 copies - 1st Monday of each Month.

If the Auto Save feature is enabled on AhsayCBS then the file will be uploaded to the Ahsay license server. For details refer to the Auto Save section in Chapter 5 of the AhsayCBS v8 Administrator's Guide

The dr-YYYY-MM-DD.zip contains a backup of all system configuration files in the following folders:

  1. %CBS_INSTALL%/conf/
  2. %CBS_INSTALL%/system/obs/policies

Steps

To recover the users.xml file, you need to extract the users.xml from a previous backup and copy it back to your %CBS_INSTALL%/conf folder.

  • For AhsayCBS installation on Windows platform, you can use the 7-Zip utility to extract the users.xml from the backup file dr-YYYY-MM-DD.zip

  • For AhsayCBS installation on Linux / Unix platform, you can use the gunzip utility to extract the users.xml from the backup file dr-YYYY-MM-DD.zip

  1. Stop your AhsayCBS service.
  2. Go to the %CBS_INSTALL%/conf/Backup folder and extract the users.xml file from the backup file dr-YYYY-MM-DD.zip .
  3. Copy the users.xml file back to the %CBS_INSTALL%/conf folder.
  4. Start your AhsayCBS service.
  5. Login to AhsayCBS web management console using system account.
  6. Got to [Backup / Restore]>[Users, Groups, & Policies]>[Backup User] to list your backup user accounts.

Keywords

Users, profile, recover, users.xml

public/5198_faq/how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs_v7.9.0.0_or_above.txt · Last modified: 2020/04/29 17:47 by yuk.cheng