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FAQ: How to recover my users.xml file from a previous backup on AhsayCBS?

Article ID: 5187
Reviewed: 13/09/2016

Product Version:
AhsayCBS: to 7.7.2.x
OS: All platforms


How can I recover a previous version of my users.xml file from a backup:

  • If the current copy of my AhsayCBS users.xml file is corrupted
  • If I accidentally deleted a backup user account from my AhsayCBS server
  • If some of my backup user accounts are missing


A copy of the user profile "users.xml" is compressed and backed up at the ${CBS_INSTALL}/conf/Backup folder automatically by AhsayCBS at 12:00 AM daily.

To recover your users.xml, extract the users.xml from a previous backup and copy it to the ${CBS_INSTALL}/conf folder.

  • For AhsayCBS installation on Windows platform, you can use 7-Zip utility to extract the users.xml from the backup file
  • For AhsayCBS installation on Linux / Unix platform, you can use the gunzip utility to extract the users.xml from the backup file
  1. Stop the AhsayCBS service.

  2. Browse to the AhsayCBS configuration backup folder at


    Extract the users.xml file from the backup file "users.xml.YYYY-MM-DD.gz"

  3. Rename




  4. Copy the users.xml file back to the AhsayCBS configuration folder at


  5. Restart the AhsayCBS service afterward.


Users, profile, recover, users, xml

public/5187_faq/how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs.txt · Last modified: 2021/04/30 16:30 by edward.chan