✎ [V7] ISSUE: Cannot add a network drive as AhsayCBS User Home on Windows platforms [Ahsay Wiki]

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===== [V7] ISSUE: Cannot add a network drive as AhsayCBS User Home on Windows platforms   =====

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  Article ID:
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 5185
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  Reviewed:
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 2016-08-22
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  Product Version:
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 AhsayCBS: 7.7.0.0 to 7.x
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 OS: Windows
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<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
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===== Problem Description =====
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 When adding a network drive as user home via the AhsayCBS console, the following error message is displayed:
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 The file/folder '\\' does not exist.
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    <img style="width:40%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5185_0.png"/>
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===== Cause =====
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 This issue is related to the default log on setting of the AhsayCBS service on Windows, which is started using a Local System account.  This account does not have permission to access network shares.
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===== Resolution =====
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 To resolve the issue, enable the 'Password protected network drive' option.
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 Enter the login credentials of an account with sufficient permission to access the password protect network drive:
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<br/>
    <img style="width:40%; border:thin solid black" src="http://wiki.ahsay.com/lib/exe/fetch.php?media=public:5185_1.png"/>
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 <span style="color: #FF0000">
  <b>
   Important:
  </b>
  <br/>
  Use an UNC path (e.g. \\hostname\user_home) instead of a mapped drive letter.
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===== Keywords =====
 add, create, user, account, mapped, userhome, network, shared

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