After upgrading a non-branded AhsayCBS from version 220.127.116.11 or 18.104.22.168 with a branded AhsayCBS 22.214.171.124 Windows installer (e.g. cbs-win.exe).
The original server configuration settings such as; user home, SMTP, system home, group policy, and users are all missing.
All existing AhsayOBM / AhsayACB clients will not be able to login or perform any backup / restore jobs.
This is a known issue with the branded AhsayCBS 126.96.36.199 installer (e.g. cbs-win.exe), failing to migrate the existing AhsayCBS configuration settings to the new installation.
To resolve this issue, recover the configuration files from the previous AhsayCBS installation directory:
For example purposes, we will say that the original and new installation paths are:
Original path - C:\Program Files\AhsayCBS
New path - C:\Program Files\Branded_CBS
[ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite ] > [ Stop ]
[ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Cloud Backup Suite ] > [ Start ]
Upgrade, customized, branded, AhsayCBS, migration, settings, cbs