Article ID:
5133
Reviewed:
2016-02-02
Product Version:
AhsayCBS: 7.5.0.0 - 7.5.0.2
OS: All platforms
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
Backup service stopped after upgrading AhsayOBS from version 6 to AhsayCBS version 7.5.0.0 - 7.5.0.2. Further checking on the Activities Log on the AhsayCBS console, the following error messages are displayed:
Timestamp | Type | Message | |
YYYY-MM-DD
hh:mm:ss |
LicenseInfo | Verifying online license, License Name = 'license_name', License Key = 'license_key' | |
...
|
LicenseInfo | Product Key Activation Requesting | |
...
|
LicenseError | Exceed User Quota. Backup Server Stopped | |
...
|
LicenseError | [Thread][Job][LicenseExpiryCheck]Exceed User Quota. Backup Server Stopped | |
... |
This issue can occur if the number of backup accounts exceeded the user quota available on the license (e.g. increase of account usage due to the new licensing model (per device to backup)), for example:
Client Software | Quota | Used | Available |
AhsayOBM | 10 | 12 | -2 |
AhsayACB | 10 | 2 | 8 |
To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above. The instructions can be found by Clicking Here.
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