✎ [V7] ISSUE: Continuous backup for backup set with "ProgramData" folder selected as backup source is randomly hanging [Ahsay Wiki]

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===== [V7] ISSUE: Continuous backup for backup set with "ProgramData" folder selected as backup source is randomly hanging   =====

<html>
 <b>
  Article ID:
 </b>
 5096
 <br/>
 <b>
  Reviewed:
 </b>
 2015-12-31
 <br/>
 <br/>
 <b>
  Product Version:
 </b>
 <br/>
 AhsayACB / AhsayOBM: 7.3.2.0 to 7.x
 <br/>
 OS: Windows
</html>



<html>
<FONT COLOR=red SIZE=+1>
<B>ATTENTION</B>
1st January, 2022: v7 officially End-of-Life [<A HREF=https://wiki.ahsay.com/doku.php?id=public:announcement:ahsay_v7_eol>details</A>]
</FONT>
</html>

===== Problem Description =====
<html>
Continuous backup job for backup set with "ProgramData" folder selected as backup source is randomly hanging.
<br/>
 <br/>
 Further checking on the
 <a class="postlink" href="http://wiki.ahsay.com/doku.php?id=public:5057_faq:where_are_the_backup_client_application_logs_stored_at">
  Continuous Backup Log
 </a>
 (e.g. cdp.log) on the affected client computer, the following error message is displayed for the backup job that hang:
 <br/>
 <i>
  <br/>
  [YYYY/MM/DD hh:mm:ss] [erro] [CB.ErrorStream] com.ahsay.afc.bfs.cloud.d: [BackupSetIndex.updateBackupFile] sBackupJob=Current bf=[BackupFile][ClientPath=C:\ProgramData\Application Data\AhsayOBM\log\cdp.log.10][Type=F][BackupByJob=YYYY-MM-DD-hh-mm-ss][FileSystemObjectType=2]
  <br/>
  ...
  <br/>
  [YYYY/MM/DD hh:mm:ss] [erro] [CB.ErrorStream] Caused by: com.ahsay.afc.db.bdb.f: [BlockDB.update] Cannot find key to update (Temp\backupset_id\OBS@backupset_id\index\index.b2b).
 </i>
 <br/>
 <br/>
 Note:
 <br/>
 This issue may also affect manual or scheduled backup job for the same backup set.
</html>


===== Cause =====
This is a known issue with AhsayOBM / ACB version 7.3.2.0 - 7.5.0.0.


===== Resolution =====
<html>
To resolve the issue, patch the AhsayOBM / ACB application to version 7.7.0.0 or above. The instructions can be found by 
<a href="http://wiki.ahsay.com/doku.php?id=public:5146_faq:how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb">Clicking Here</a>.
</html>


===== Keywords =====
CDP, CB, continuous, protection, hang, hung, hanging, freeze

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