Article ID: 5070
Reviewed: 2015-12-24

Product Version:
AhsayCBS: 7.5.0.0
OS: All platforms

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

When customizing the backup clients installer via the AhsayCBS web console at [Basic] > [Administrative Access] > [System Account] > [Rebrand Clients], custom .ico icon file cannot be uploaded. The page refresh to the [Administrative Access] page, but the icon file was not uploaded.

Further checking on the CBS context log (e.g. cbs_context_YYYY-MM-SS.log) on the AhsayCBS server, the following error message is displayed:

Date h:mm:ss org.apache.catalina.core.ApplicationContext log
SEVERE:
java.lang.NullPointerException
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.b(Unknown Source)
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.a(Unknown Source)
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.a(Unknown Source)
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.a(Unknown Source)
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.a(Unknown Source)
at com.ahsay.cbs.system.config.accounts.EditSysUser$5.execute(Unknown Source)

This is a known issue with AhsayCBS version 7.5.0.0.

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above. The instructions can be found by Clicking Here

branding, customize, customization, java.lang.NullPointerException, lang, java, Null, Pointer, Exception, NullPointerException