[V9] ISSUE: Cannot login to AhsayCBS web management console (License Failure)
Article ID:
9198
Reviewed:
2022-01-06
Product Version:
AhsayCBS: 9.1 to 9.x
OS: All platforms
Problem Description
When logging into the AhsayCBS web console, the following error message is displayed:
License Failure. Please contact your service provider.
Cause
This issue can occurs if a configuration *.xml (e.g. license.xml) file of the affected AhsayCBS server is corrupted.
Resolution
To resolve the issue, identify which config *.xml file(s) is corrupted. Config *.xml files of AhsayCBS are located in the installation conf folder at ${CBS-Install-Home}\conf
- Check by opening each config *.xml files with a web browser or XML file editor, to see if there is any error returned.
![](http://wiki.ahsay.com/lib/exe/fetch.php?media=public:8095_2.png)
- Also, check if any config *.xml file is empty (0 kb in size), which may suggests that the file is corrupted.
- For any corrupted *.xml file, recover a previous version of the file by renaming *.xml.1, *.xml.2, *.xml.3, or the subsequence xml file to *.xml.
For example
If the license.xml file is found to be corrupted. Move the corrupted license.xml file out of the AhsayCBS installation conf folder, then rename license.xml.1 to license.xml afterward
- Restart the AhsayCBS service afterward.
Keywords
cbs, ahsaycbs, login, license, error, failure