Meter is a Pay-As-You-Go model based on usage and setting in your AhsayCBS. Meter is a payment in arrear model as we bill you after collecting your usage. In other words, statement/invoice in the current month reflects usage of the previous month. Since we are essentially extending credit to you, we expect your on-time payment by:
Meter deposit is an advance payment for settling your monthly meter license usage fee. We pool this deposit together to settle the monthly meter usage charge for all meter license keys; it is not necessary for each meter key to have its own deposit. Benefits of making advance meter deposit are:
The following table is the sequence of events related to our statement issue cycle. We will move the date to the working day ahead if it falls into a weekend or public holiday. Invoice Expiry Date is indicated in your monthly statement.
| Day of the Month | Your Responsibilities | Ahsay Responsibilities |
|---|---|---|
| 7th | Ensure receipt of invoice via email. Verify meter usage is correct. | Issue Meter invoice (for previous month usage) via email. Partners with meter deposit will be depleted to settle invoice amount. |
| 8th - 20th | Notify Ahsay if there is dispute. Ensure payment hits our bank before the 21st if you do not have remaining meter deposit; or have a valid credit card on file with us | Commit to one (1) working-day turnaround on enquiry regarding your meter invoice. |
| 21th | Check status of meter payment on the email sent by Ahsay. Contact Ahsay if the status indicates fail, and resolve the issue with Ahsay. | Arrange payment for meter invoices by: a). charging your credit card on file, b). matching your payment received by other means, c). Send email notification to you regarding payment status. |
| 25th | Take proactive action to ensure payment is made if there is outstanding payment. If you receive this final reminder, you should contact Ahsay immediately to avoid interruption of service. | Ahsay will make the best effort to reach you, both via email and phone, if there is outstanding payment. Final reminder will be sent to you if there is still outstanding payment, and license key(s) will be deactivated by our system automatically by the 1st of the following month. |
| 1st (of the following month) | No action required if you have settled meter payment. | Our system will deactivate your meter licenses key(s) with outstanding payment. |
The depletion period of your Initial meter deposit is 18 months, and is 12 months for each subsequent deposit.
Your AhsayCBS server using a Meter License Key has to be connected to our license server (http://lic.ahsay.com) at all time in order for us to retrieve your correct license usage. If our license server cannot detect your Meter License usage, you may be charged based on the usage of the previous month. Your Meter License may be deactivated without further notice. In order to reactivate the Meter License key, you will need to settle any outstanding payment on meter usage.
To avoid service interruption and paying the reactivation fee, please perform the followings periodically on your AhsayCBS:
Your meter license will be deactivated if one of the followings happens:
To avoid deactivation of your meter license key, we recommend you to place sufficient meter deposit in your account and ensuring that your AhsayCBS is always connected to our license server.
We understand under certain circumstances, you would like to terminate the meter model and avoid further billing. Please follow the procedure below to ensure we do not bill you further.