To achieve the optimal performance when running AhsayOBM on your machine, refer to the following article for the list of hardware requirements.
FAQ: Ahsay Hardware Requirement List (HRL) for version 8.1 or above
Refer to the following article for the list of compatible operating systems and application version.
FAQ: Ahsay Software Compatibility List (SCL) for version 8.1 or above
To optimize performance of AhsayOBM on Windows, and to avoid conflict with your antivirus software, refer to the following KB article for the list of processes and directory paths that should be added to all antivirus software white-list / exclusion list.
FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on Windows
To avoid unexpected java crash, if the Windows machine is a guest VM hosted on a VMware Host, then it is highly recommended that the VMware Tools version installed on the guest VM is 10.3.5 or higher.
Below is the warning message that will be displayed if the version of the VMware Tools is earlier than 10.3.5.
For more information about the upgrade of VMware Tools, refer to the following article.
In order to allow access to the cloud storage, an internet connection must be available on the computer where the AhsayOBM is installed.
A valid AhsayOBM user account is required before you can log in to the AhsayOBM client.
The Cloud File Backup module is included in the basic AhsayOBM license. There is no limit on the number of Cloud File backup sets in an AhsayOBM user account.
For more details, please contact your backup service provider.
NOTE:
This add-on module must be enabled on the AhsayOBM user account. Please contact your backup service provider for details.
For AhsayOBM user account
Make sure that your AhsayOBM user account has sufficient quota assigned to accommodate the storage for the cloud file backup set(s) and retention policy.
The AhsayOBM Run on Client (Agent-based) Backup Solution supports the following cloud sources to back up as provided by your backup service provider:
To allow access to the cloud storage (backup source) in performing a backup, make sure to have the correct login credentials to the cloud storage service.
10 Mbps or above connection speed.
The following are some best practices and recommendations we strongly recommend you follow for optimized backup and restore performance:
For backup source selection:
1. It is currently not possible to select the entire contents of the Cloud drive. Existing top level folders and/or files must be selected individually. If you need to back up the contents of the entire Cloud drive, then all top level folders and/or files must be selected.
2. If there are any top level folders and/or files added to the Cloud drive after the backup set is created, they will not be added in the backup source automatically. The backup set will have to be manually updated to include the new top level folders and/or files before they can be backed up.
Example:
If the “Latest version” and “New updates” folders were created after the creation of the backup set, and the contents of these folders must be backed up, then you must manually select these folders to be included in the backup.
3. If there are any top level folders and/or files which have been deleted from the Cloud drive since the last backup job, they will not be removed from the backup source automatically. The backup set will have to be manually updated to unselect the deleted top level folders and/or files. Otherwise, the backup job will be completed with warnings.
Example:
The following files were backed up but subsequently deleted from the top level backup source of the Cloud drive: was_admin.png, vm_workstation_01.png, vSAN-hosts.png. The next backup job will encounter the following warnings until these deleted files are unselected from the backup source.
The deleted files are highlighted in red on the backup source to indicate that they no longer exist on the Cloud storage account
Backup log
[2021/05/07 17:38:00] [warn] [1619158570719] Backup source “was_admin.png” does not exist ! [2021/05/07 17:38:00] [cbs] [1619158570719] warn,“Backup source \”was_admin.png\“ does not exist !”,0,0,0,,, [2021/05/07 17:38:00] [warn] [1619158570719] Backup source “vm_workstation_01.png” does not exist ! [2021/05/07 17:38:00] [cbs] [1619158570719] warn,“Backup source \”vm_workstation_01.png\“ does not exist !”,0,0,0,,, [2021/05/07 17:38:00] [warn] [1619158570719] Backup source “vSAN-hosts.png” does not exist ! [2021/05/07 17:38:00] [cbs] [1619158570719] warn,“Backup source \”vSAN-hosts.png\“ does not exist !”,0,0,0,,, |