Ahsay Backup Software Version 8 Best Effort Support

Updated: 2023-May-29

Ahsay Backup Software Version 8 will enter End-of-Life (EOL) stage on 1st June, 2023. To allow our partners to schedule their maintenance windows to upgrade their applications, we have decided to initiate this process in 2 phases:

Partners should schedule to update #1 their CBSv8.x to v8.7.0.0 (or the latest version #2). Support issues on pre-v8.7.0.0 will be handled in lower priority.

Starting on 1st January, 2024, Version 8 related Materials on Ahsay Website & Customization (Branding) of CBS/ACB/OBMv8 will be decommissioned. Partners are reminded to build and save their own branded installer on or before 31st December, 2023.

After the EOL is in effect, limited support will apply to Version 8. Ahsay technical team (Support & Development) will offer “Best Effort Support” to all Version 8 partners who are under valid maintenance. Partners with valid maintenance will continue to have access to the License Management Portal so they can allocate their licenses if needed.

• Same support hours under standard Support or Premium service

• Troubleshooting that includes assistance in retrieving and interpreting system logs

• Recovering backup or restore data if resolvable by our engineer

• Providing guidance to upgrade to v8.7.0.0 or the latest version #2

• Identifying whether enhancements are done in the latest version #2

The above applies to the software release of v8.7.0.0. Any prior Version 8 release versions are outdated and Ahsay will not offer support any longer after Version 8 EOL.

• Developing hotfix and bugfix

• Offering solutions in protection from vulnerabilities covered in Java & Tomcat in Version 8.

• Supporting new SSL certificates other than those already made available in the current Version 8 (i.e. v8.7.0.0)

• Handling feature enhancement requests in Version 8, which include additional support for new versions of Operating Systems and Applications

Please contact us if you have any questions at partners-kb@ahsay.com or by means of a support ticket in our Partners Portal.

Remarks:
#1. If your license is not covered by valid maintenance, please DO NOT attempt to upgrade with a newer release. Running AhsayCBS which is released after your maintenance expiry date will result in server stop running.

#2. As of 29 May 2023, the latest AhsayCBS version is 9.5.4.0. Refer to https://www.ahsay.com/jsp/en/downloads/ahsay-downloads_latest-software_ahsaycbs.jsp for the latest releases.