Ahsay Backup Software Version 6 Best Effort Support

Updated: 2023-May-29

Ahsay Backup Software Version 6 has been End-of-Life (EOL) on 31st December, 2018.

Ahsay Support Team will offer “Best Effort Support” to all Version 6 partners who are under valid maintenance. Partners with valid maintenance will continue to have access to the License Management Portal so they can allocate their licenses if needed.

• Same support hours under standard Support or Premium service

• Providing guidance to upgrade to Version 8 & 9

• Troubleshooting that includes assistance in retrieving and interpreting system logs

• Recovering backup or restore data if resolvable by our engineer

• Identifying whether enhancements are done in Version 8 & 9

The above applies to software release of v6.29. Any prior V6 release versions are outdated and Ahsay will not offer support any longer after Version 6 EOL.

• Developing hotfix and bug fix

• Offering solution in protection from vulnerability covered in Java 8 and Tomcat 8. This can be fixed by upgrade to Version 9

• Supporting new SSL certificates other than those already made available in the current Version 9 (i.e. v9.5.4.0)

• Handling feature enhancement requests, which include additional support for new versions of Operating Systems and Applications

Please contact us if you have any questions at partners-kb@ahsay.com or by means of a support ticket in our Partners Portal.

Remarks:
#1. If your license is not covered by valid maintenance, please DO NOT attempt to upgrade with a newer release. Running AhsayCBS which is released after your maintenance expiry date will result in server stop running.

#2. There is a license structure change from AhsayCBSv7, please contact us if you are upgrading from a v6 license.

#3. As of 29 May 2023, the latest AhsayCBS version is 9.5.4.0. Refer to https://www.ahsay.com/jsp/en/downloads/ahsay-downloads_latest-software_ahsaycbs.jsp for the latest releases.