[V8] ISSUE: ParseError at [row,col]:[x,y] Message: Premature end of file (Exchange mail level backup)
Article ID: 8123
Reviewed: 2021-08-27
Product Version:
Ahsay Software: 8.5.2.x
OS: Windows
Problem Description
When performing a MS Exchange mail level backup (both Exchange server and Office 365 mail level backup set), the following info message is displayed in the backup report:
No.
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Type
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Timestamp
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Log
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info
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[EwsService.getFolderInfoResponse] Retry after 60 seconds, count #1. Error: [g.a] Retry: 10, exception:
javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1]\nMessage: Premature end of file.",0,0,0,,,
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*
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info
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...
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[EwsService.getFolderInfoResponse] Retry after 60 seconds, count #1. Error: [g.a] Retry: 11, exception:
javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1]\nMessage: Premature end of file.",0,0,0,,,
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The same info messages can also be found in the
backup client log:
[YYYY/MM/DD hh:mm:ss] [info] [EwsService.getFolderInfoResponse] Retry after 60 seconds, count #1. Error: [g.a] Retry: 10, exception: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1] Message: Premature end of file.
[YYYY/MM/DD hh:mm:ss] [cbs] info,"[EwsService.getFolderInfoResponse] Retry after 60 seconds, count #1. Error: [g.a] Retry: 10, exception: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1]\nMessage: Premature end of file.",0,0,0,,,
[YYYY/MM/DD hh:mm:ss] [info] [EwsService.getFolderInfoResponse] Retry after 60 seconds, count #1. Error: [g.a] Retry: 11, exception: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1] Message: Premature end of file.
[YYYY/MM/DD hh:mm:ss] [cbs] info,"[EwsService.getFolderInfoResponse] Retry after 60 seconds, count #1. Error: [g.a] Retry: 11, exception: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1]\nMessage: Premature end of file.",0,0,0,,,
[YYYY/MM/DD hh:mm:ss] [info] [EwsService.getFolderInfoResponse] Retry after 60 seconds, count #1. Error: [g.a] Retry: 12, exception: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1] Message: Premature end of file.
[YYYY/MM/DD hh:mm:ss] [cbs] info,"[EwsService.getFolderInfoResponse] Retry after 60 seconds, count #1. Error: [g.a] Retry: 12, exception: javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1]\nMessage: Premature end of file.",0,0,0,,,
...
Note:
The backup job will continue to run with the retry messages displayed.
Cause
This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.x.
Resolution
Keywords
parse, error, underlying, stream