[V8] ISSUE: Failed to check integrity of destination
Article ID: 8101
Reviewed: 2021-01-20
Product Version:
AhsayACB / AhsayOBM: 8.1 to 8.x
OS: Windows
Problem Description
When performing a Data Integrity Check, the following backup error is received in the Integrity Check log:
unix_time,ERROR,"Failed to check integrity of destination \"-id\". Error: \"[RuntimeException] Database Index \"C:\\Users\\username\\temp\\backupset_id\\Predefined@-id\\index\\migrate\\index\\index.db\" is in use.\""
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The same message can also be found in the backup report as info:
No.
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Type
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Timestamp
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Log
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info
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Download valid index files from backup job "Current" to "C:\Users\username\temp\backupset_id\Predefined@-id\index".
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info
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YYYY/MM/DD
hh:mm:ss
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Failed to check integrity of destination "-id". Error: "[RuntimeException] Database Index
"C:\Users\username\temp\backupset_id\Predefined@-id\index\migrate\index\index.db" is in use."
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Cause
The issue can occurs if the temporary folder of the affected backup set is being indexed by the Windows Search service.
Resolution
To resolve the issue:
- First, confirm if there are multiple bJW.exe processes running on the computer at the same time.
- Open Task Manager, check if there are multiple bJW.exe processes under Details.
If there are multiple bJW.exe processes running, close the AhsayOBM / ACB user interface, then kill the remaining bJW.exe process(es). Move onto the next step if there is only one bJW.exe process.
- Next, you can:
- Option 1 - Change the temporary folder setting of the affected backup set to another location that is not indexed by the the Windows Search service. By default, search indexing is enabled for C:\Users, where the default temp path reside.
Note:
To resolve the issue for all backup set, you should change the temporary folder setting for all backup sets.
- Option 2 - Alternatively, you can exclude the temporary folder from being indexed:
- In the Start Menu, search for Indexing Options.
- Click Modify.
- Un-select the temporary directory (e.g. C:\Users\username\temp).
- Click OK, then Close.
- Performing another Data Integrity Check afterward to see if the problem persist.
Keywords
integrity, check, dic, fail, error, rebuild