Article ID: 8060
Reviewed: 2019-07-30

Product Version:
AhsayACB / AhsayOBM: Pre-8.3
OS: Windows 10, version 1903

When installing / un-installing the AhsayOBM / ACB application on a Windows 10, version 1903 computer with anti-virus application installed, the installation / un-installation process is stuck:



The same issue can also occur when performing an Exchange 2016 / 2019 Mail Level backup, Office 365 backup or Cloud File backup.  The backup process is stuck/stopped at the beginning of the backup job.

This is a known issue with the AhsayOBM / ACB on a Windows 10, version 1903 computer with an anti-virus application installed.

For backup or installation issue with AhsayOBM / ACB, you can workaround the issue by performing one of the following two options:

• Option 1 - Temporarily enable the Periodic Scanning option of Windows Defender
  
  From the Start Menu, select Settings > Updates & Security > Windows Security > Virus & threat protection > Windows Defender Antivirus options, enable Periodic scanning
  
  



• Option 2 - Enable the Allow antimalware service to remain running always group policy
  
  From the Start Menu, run gpedit.msc > Computer Configuration > Administrative Templates > Windows Components > Windows Defender Antivirus, enable the policy Allow antimalware service to remain running always
  
  

For un-installation issue with AhsayOBM / ACB, patch the client application with the following hotfix:

1. Download the hotfix file at: http://download.ahsay.com/dev/hot-fixes/81/811106/obc-win-hotfix-task24070.zip


2. Stop the AhsayOBM / ACB services.


3. Extract the hotfix into the AhsayOBM / ACB installation bin folder (e.g. C:\Program Files\AhsayOBM\bin) and overwrite the existing content.


4. Restart AhsayOBM / ACB service afterward.

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