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[V8] FAQ: Troubleshooting problem with missing scheduled backup

Article ID : 8007
Reviewed : 2019-01-15

Product Version:
AhsayACB / AhsayOBM: 8.1 to 8.x
OS: Windows

Description

Scheduled backup are not running (missed backup).

This article offers a guideline on how to troubleshoot for a missed scheduled backup.

Steps

Below are the steps to follow for troubleshooting problem with missed schedule backup:



Important:
We would just like to clarify that missed backup may not necessarily be a software problem.

End-users may have their PC / server switched off, hibernated, or in standby mode when the schedule is due to run, or the network can be unavailable or being cut off during the scheduled backup time.

We have also seen cases where the system clocks of the client machine and that of AhsayCBS are off.

Keywords:

schedule, missed, miss, backup, missing, not, running