Table of Contents

[V7] ISSUE: Run Direct is only supported for VDDK backup mode. (Server license is not support to use VDDK) (incorrect license detection for ESXi server with paid license)

Article ID: 5347
Reviewed: 2018-07-06

Product Version:
AhsayOBM : Pre-7.15.6.55
OS: All platforms

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

Problem Description

For ESXi server with a valid paid license (VMware vSphere 5 Foundation), when performing a VMware backup job with Run Direct enabled, the following error message is received in the backup report and client user interface:

No. Type Timestamp Log
* ... ... ...
* info ... Finished running pre-commands
* info ... ...
* erro YYYY/MM/DD hh:mm:ss Skip backing up Virtual Machine "vm_name". Reason = "Run Direct is only supported for
supported for VDDK backup mode. (Server license is not support to use VDDK)"
* ... ... ...

Cause

The paid license (VMware vSphere 5 Foundation) is incorrectly detected as a free license, which does not support CBT (e.g requirement for VDDK backup mode).  This is a known issue with AhsayOBM version pre-7.15.6.55.

Resolution

To resolve the issue, patch the affected AhsayOBM application to version 7.15.6.55 or above.

The instructions can be found by Clicking Here.

Keywords

vmware, direct, back, up, vddk, foundation