Article ID:
5334
Reviewed:
2018-04-24
Product Version:
AhsayCBS / AhsayACB / AhsayOBM: 7.9.0.0 - 7.15.2.2
OS: All platforms
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
When performing a Cloud File backup for data on Dropbox, the following error message is received in the backup report:
| No. | Type | Timestamp | Log |
| * | ... | ... | ... |
| * | info | ... | Start running post-commands |
| * | ... | ... | ... |
| * | ... | ... | Using Temporary Directory temp_path\backupset_id\... |
| * | erro | YYYY/MM/DD hh:mm:ss |
[BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d]
DropboxManager.newFolderIterator: , caused by [ServerException] |
| * | ... | ... | ... |
| * | erro | YYYY/MM/DD hh:mm:ss |
[BackupCloudFileCmd.uploadBackupFiles][com.ahsay.afc.cloud.d] Error=[d] DropboxManager.newFolderIterator: unexpected HTTP status code: 502: {"error": "Internal Server Error"}n, caused by [BadResponseCodeException] unexpected HTTP status code: 502: {"error": "Internal Server Error"}n |
| * | ... | ... | ... |
Exceptions returned from Dropbox was not handled properly, this is a known issue with AhsayCBS / AhsayACB / AhsayOBM version 7.9.0.0 - 7.15.2.2.
To resolve the issue, patch the AhsayCBS / AhsayACB / AhsayOBM application to version 7.15.4.10 or above. The instructions can be found by
Upgrade Instruction for AhsayCBS
Upgrade Instruction for AhsayOBM / ACB
cloud, file, dropbox, DropboxManager, newFolderIterator