Table of Contents
[V7] ISSUE: The shared restore point operation failed with error (0x81000101) (MS Windows System / System State backup)
Article ID:
5314
Reviewed:
2018-03-02
Product Version:
AhsayACB / AhsayOBM: 7.3.0.0 to 7.x
OS: Windows
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
Problem Description
When performing a MS Windows System or System State backup, the following error message is displayed on the backup client interface, or in the backup report:
| No. | Type | Timestamp | Log |
| * | ... | ... | ... |
| * | info | ... | [ ... ] "The operation ended before completion." |
| * | info | ... |
[ ... ] "The shared restore point operation failed with error (0x81000101). The creation of a
shadow copy has timed out. Try this operation again" |
| * | erro | YYYY/MM/DD hh:mm:ss | [ ... ] "[Error]" |
| * | ... | ... | ... |
Cause
The error message suggests that the operation to create a shadow copy of the volumes being backed up has timeout.
Resolution
By default, the shadow copy creation timeout limit is set to 10 minutes. Try increasing the timeout limit on the affected computer to resolve the issue:
- From Task Manager, run regedit
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SPP
- Right-click on an empty space, click New, then DWORD (32-bit) Value with name CreateTimeout
- Double-click on CreateTimeout, change the value to 1200000 (e.g. 2 * 10 * 60 * 1000 = 20 minutes) Decimal based
Keywords
vss, system, state, ad, image, 0x81000101, bare, metal, bare-metal, baremetal