[V7] ISSUE: The specified backup storage location has the shadow copy storage on another volume (0x80780038) (MS Windows System backup)
Article ID:
5312
Reviewed:
2018-03-02
Product Version:
AhsayACB / AhsayOBM: 7.3.0.0 to 7.x
OS: Windows Vista, 7, 8, 8.1, 10
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
Problem Description
When performing a MS Windows System backup, the following error message is displayed on the backup client interface, or in the backup report:
No.
|
Type
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Timestamp
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Log
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*
|
...
|
...
|
...
|
*
|
info
|
...
|
[MS Windows System Backup] "The operation ended before completion."
|
*
|
info
|
...
|
[MS Windows System Backup] "The specified backup storage location has the shadow copy
storage on another volume. (0x80780038)"
|
*
|
erro
|
YYYY/MM/DD
hh:mm:ss
|
[ ... ] "[Error]"
|
*
|
...
|
...
|
...
|
Cause
The error message suggests that Windows fails to write a system image file to the temporary location of the system backup.
Resolution
To resolve the issue, perform the following steps:
- First, close all other applications that might be using the target volume (temporary location of the system backup) at the time of the backup.
- Next, use the System File Checker (SFC) tool to repair missing or corrupted system files.
Refer to the following Microsoft support article for instruction: https://support.microsoft.com/en-us/help/929833/...system
- Finally, configure System Protection for the temporary volume of the system backup.
- In File Explorer, right-click on This PC and click on Properties.
- Select System protection, under Protection Settings, select the target volume (temporary location of the system backup) and click on Configure...
- Under Restore Settings, select Turn on the system protection.
- Under Disk Space Usage, set the Max Usage slider to a value lower than what it is already set at.
![](http://wiki.ahsay.com/lib/exe/fetch.php?media=public:system_protection_3.png)
- Next, click on Delete to remove all restore points for the drive.
- Click on Apply and then OK afterward.
Keywords
vss, system, state, ad, image, 0x80780038, bare, metal, bare-metal, baremetal