Article ID:
5304
Reviewed:
2018-02-21
Product Version:
AhsayOBM: 7.15.0.8 - 7.15.0.20
OS: Windows
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
When performing a Hyper-V VM backup, the following error message is displayed on the backup client interface, or in the backup report:
| No. | Type | Timestamp | Log |
| * | ... | ... | ... |
| * | info | ... | Downloading server file list... Completed |
| * | erro | YYYY/MM/DD hh:mm:ss | Cannot start shadow copy, reason =Failed to get VM State. Error = Invalid namespace |
| * | ... | ... | ... |
This is a known issue with AhsayOBM version 7.15.0.8 - 7.15.0.20.
To resolve the issue, patch the AhsayOBM client application to version 7.15.2.2 or above. Instruction can be found by Clicking Here
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