Reviewed: 2017-07-14
Product Version:
AhsayOBM / AhsayOBR: 7.13.0.0 to 7.x
OS: Windows
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
ATTENTION 1st January, 2022: v7 officially End-of-Life [details]
When performing a granular restore of a Hyper-V guest VM the following error message is shown by AhsayOBM when trying to mount the virtual disk
"Failed to list file (The volume does not contain a recognized file system. Please make sure that all required file system drivers are loaded and that the volume is not corrupted)"
.
When browsing the virtual disk in AhsayOBM the contents is empty.
The drive(s) of the Windows guest VM is encrypted with security software, i.e. BitLocker or other third party security software
To resolve this problem we recommend you either:
Hyper-V, guest VM, granular restore, encrypted volume, BitLocker