[V7] FAQ: How to recover my users.xml file from a previous backup on AhsayCBS?
Article ID: 5187
Reviewed: 2016-09-13
Product Version:
AhsayCBS: 7.3.2.0 to 7.7.2.x
OS: All platforms
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
Description
How can I recover a previous version of my users.xml file from a backup:
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If the current copy of my AhsayCBS users.xml file is corrupted
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If I accidentally deleted a backup user account from my AhsayCBS server
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If some of my backup user accounts are missing
Steps
A copy of the user profile "users.xml" is compressed and backed up at the ${CBS_INSTALL}/conf/Backup folder automatically by AhsayCBS at 12:00 AM daily.
To recover your users.xml, extract the users.xml from a previous backup and copy it to the ${CBS_INSTALL}/conf folder.
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For AhsayCBS installation on Windows platform, you can use 7-Zip utility to extract the users.xml from the backup file
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For AhsayCBS installation on Linux / Unix platform, you can use the gunzip utility to extract the users.xml from the backup file
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Stop the AhsayCBS service.
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Browse to the AhsayCBS configuration backup folder at
${CBS_INSTALL}/conf/Backup
Extract the users.xml file from the backup file "users.xml.YYYY-MM-DD.gz"
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Rename
users.xml.YYYY-MM-DD
to
users.xml
-
Copy the users.xml file back to the AhsayCBS configuration folder at
${CBS_INSTALL}/conf
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Restart the AhsayCBS service afterward.
Keywords
Users, profile, recover, users, xml