Article ID: 5148
Reviewed: 2016-02-24

Product Version:
AhsayCBS: 7.5.0.0 - 7.5.0.6
OS: All platforms

ATTENTION 1st January, 2022: v7 officially End-of-Life [details]

When performing a MS Exchange mail level backup, Hyper-V VM backup or VMware VM backup. Even though the backup job was completed successfully, the following system error is received in the Dashboard on AhsayCBS console:

Timestamp	Login Name	Owner	Message
...
YYYY-MM-DD hh:mm:ss	username	--	[FileService.init][BackupJobSummaryLog.Record.getFile] dStart is null. sLoginName= username sBackupSet=backupset_id sDestination=destination_id sBackupJob= bCdp=false
...

Note: System Errors can be viewed by logging into the AhsayCBS web console, at Dashboard > System Errors.

This is a known issue with AhsayOBM / ACB version 7.5.0.0 - 7.5.0.6.

To resolve the issue, patch the AhsayCBS application to version 7.7.0.0 or above. The instructions can be found by Clicking Here.

FileService, init, BackupJobSummaryLog, Record, getFile, dStart