===== [V9] FAQ: Suggestion on antivirus exclusions to improve performance of Ahsay software on Windows ===== This article only applies to Ahsay software version 9

Article ID: 9023
Reviewed: 2022-01-05

Product Version:
Ahsay Software: 9.1 to 9.x ===== Description ===== This article contain a list of Ahsay software processes and directory paths that should be white-list / excluded for all antivirus software. ===== Contents ===== To optimize performance of the Ahsay software and to avoid any conflict with your antivirus software, the following processes and directory paths should be added to all antivirus software white-list / exclusion list.

AhsayCBS
The following processes should be white-listed:
- Ahsay Cloud Backup Suite
  
  For AhsayCBS on x64 Windows - cbssvcX64.exe
  For AhsayCBS on x86 Windows - cbssvcX86.exe
  
  Note: For AhsayCBS version 7.17 or above, the cbssvcX64.exe or cbssvcX86.exe processes are automatically added to Windows Defender exclusion list for Windows 10 and 2016, during installation / upgrade via installer.
- Ahsay Cloud Backup Suite NFS Service (for AhsayCBS version 7.9 or above)
  
  For AhsayCBS on x64 Windows - nfsX64.exe
  For AhsayCBS on x86 Windows - nfsX86.exe
The following directory path should be white-listed:
- AhsayCBS installation folder (e.g. C:\Program Files\AhsayCBS)
- System Home (e.g. C:\Program Files\AhsayCBS\system)
  
  You can confirm on the System Home location by logging into the AhsayCBS web console at: System Settings > Basic > General > System Home
- User Home (e.g. C:\Program Files\AhsayCBS\user)
  
  You can confirm on the User Home location by logging into the AhsayCBS web console at: Backup / Restore > Basic > User Home
- Predefined destination on Local / Mapped Drive / Removable Drive (on the client computer’s antivirus software)
  
  You can confirm on the predefined destinations location by logging into the AhsayCBS web console at: System Settings > Basic > Predefined Destinations

AhsayACB / AhsayOBM
The following processes should be white-listed:

Ahsay Backup Process
For AhsayACB / OBM on Windows - bJW.exe

Note: For AhsayACB / OBM version 7.17 or above, the bJW.exe process is automatically added to Windows Defender exclusion list for Windows 10 and 2016, during installation / upgrade via installer or upgrade via AUA.

Ahsay Online Backup Manager Services

For AhsayACB / OBM on x64 Windows - cbpsX64.exe
For AhsayACB / OBM on x86 Windows - cbpsX86.exe

CBT Cluster Services (for client with Hyper-V VM backup set)

For AhsayOBM on Windows 2008 / R2 and 2012 / R2 - CBTClusterService.exe

NFS Service (for client with VMware VM and Hyper-V VM Run Direct backup set)

For AhsayOBM on x64 Windows - nfsX64.exe
For AhsayOBM on x86 Windows - nfsX86.exe

The following directory path should be white-listed:

AhsayACB / OBM installation folder

C:\Program Files\AhsayACB
C:\Program Files\AhsayOBM

AhsayOBM NFS service installation folder

C:\Program Files\AhsayOBM NFS

AhsayACB / OBM log folder

%SystemDrive%\ProgramData\AhsayACB
%SystemDrive%\ProgramData\AhsayOBM

AhsayACB / OBM configuration and log folder

%UserProfile%\.acb
%UserProfile%\.obm

Backup destination on Local / Mapped Drive / Removable Drive of all backup sets

You can confirm on the backup destinations of each backup set by logging into the AhsayACB / OBM user interface, select: Backup Sets > backup set > Destination

Temporary directory of all backup sets

You can confirm on the temporary directory location of each backup set by logging into the AhsayACB / OBM user interface, select: Backup Sets > backup set > Show advanced settings > Others

===== Keywords ===== antivirus, anti, virus, anti-virus, obm, acb, cbs, ahsay, av