===== [V9] ISSUE: The user home for user 'username' is not available =====
Article ID:
9509
Reviewed:
2022-04-19
Product Version:
AhsayCBS: 9.1 to 9.x
OS: All platforms
The error "**The user home for user //'username'// is not available**" indicates that the CBS cannot locate the backup user's directory in any User Home path(s).
To resolve the issue, the CBS Admin will need to manually create a user directory for the username in any of the User Home path.
- From your CBS server's OS, access any of the User Home paths.
* For example, **//E:\Users//**
- Manually create a directory with the username of the user (case-sensitive).
* For example, if the username is "**//JaneSmith//**", then create **E:\Users\JaneSmith**.
* If the user is owned by SubAdmin, then you will need to append the sub-directory with the SubAdmin ID#; for example **E:\Users\JaneSmith#12345**
- Once the directory is created, access CBS Main Menu, then [Manage Users, Groups & Policies], then [Backup User] tab, then click on the icon for "**Rescan all user home directories**"
Tutorial Videos
===== Keywords =====
cbs, userhome, missing, userhomenotavailable, storage, directory, path