===== [V9] ISSUE: AhsayOBM / ACB crash when performing backup or restore on a VMware virtual machine with VMware Tools pre-10.3.5 installed ===== Article ID: 9463
Reviewed: 2022-01-06

Product Version:
AhsayOBM: 9.1 to 9.x
OS: Windows ===== Problem Description ===== For AhsayOBM / ACB installation on a VMware virtual machine (on Windows), the client agent will crash when selecting data to backup or restore via the client interface:

===== Cause ===== This is a known issue with VMware virtual machine with VMware Tools pre-10.0.5 installed. https://docs.vmware.com/en/VMware-Tools/10.0/rn/vmware-tools-1005-release-notes.html

===== Resolution ===== To resolve the issue, upgrade the corresponding virtual machine’s VMware Tools to version 10.3.5 or above.

VMware Tools can be downloaded from https://customerconnect.vmware.com/downloads/info/slug/datacenter_cloud_infrastructure/vmware_tools/10_x

Or, specifically for your vSphere version, via: https://customerconnect.vmware.com/downloads/info/slug/datacenter_cloud_infrastructure/vmware_vsphere/6_0#product_downloads page.

VMware Tools can be downloaded from the Product Download page. ===== Keywords ===== crash, restore, vmware, tools, vm, vmtools, vmtool, ntdll, 19664