===== [V8] FAQ: Troubleshooting backup problem with inaccessible network drive ===== Article ID: 8065
Reviewed: 2019-09-26

Product Version:
AhsayACB / AhsayOBM: 8.1 to 8.x
OS: Windows ===== Description ===== When performing backup for a mapped network drive, the following warning message is displayed:
No. Type Timestamp Log
* ... ... ...
* warn YYYY/MM/DD hh:mm:ss Backup source "\\server\share" does not exist !
* warn YYYY/MM/DD hh:mm:ss Skip backing up "\\server\share\file" (network drive is not accessible)
* ... ... ...
The message suggests that the corresponding network drive cannot be accessed by the backup process.   Please refer to the following guideline on how to troubleshoot the warning. ===== Steps ===== The following are some steps to follow for troubleshooting errors related to Volume Shadow Copy (these steps may vary depending on the operating system):
===== Keywords ===== network, drive, map, mapped, share, shared, accessible, inaccessible