===== [V8] FAQ: Troubleshooting backup problem with inaccessible network drive =====
Article ID: 8065
Reviewed: 2019-09-26
Product Version:
AhsayACB / AhsayOBM: 8.1 to 8.x
OS: Windows
===== Description =====
When performing backup for a mapped network drive, the following warning message is displayed:
No.
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Type
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Timestamp
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Log
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*
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...
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...
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...
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*
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warn
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YYYY/MM/DD
hh:mm:ss
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Backup source "\\server\share" does not exist !
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*
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warn
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YYYY/MM/DD
hh:mm:ss
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Skip backing up "\\server\share\file" (network drive is not accessible)
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*
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...
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...
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...
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The message suggests that the corresponding network drive cannot be accessed by the backup process. Please refer to the following guideline on how to troubleshoot the warning.
===== Steps =====
The following are some steps to follow for troubleshooting errors related to Volume Shadow Copy (these steps may vary depending on the operating system):
-
Network drive accessibility
Have you tried accessing the mapped drive recently?
Try to access the mapped drive and then add / delete a file in the drive to confirm if the mapped drive is in fact accessible.
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File sharing permission
Did you change the file sharing permission setting recently?
- Right click on the corresponding shared folder.
- Click on the Share... button.
- Check if the file sharing permission setting is correct.
-
User Account Control (UAC) setting
Is the User Account Control: Behaviour of the elevation prompt for administrators in Admin Approval Mode policy setting is configured to Prompt for credentials?
-
Re-map the network drive
Ensure that the network drive was correctly mapped, try re-mapping the network drive:
-
Right click on the command prompt icon, select Run as administrator.
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Enter the following command:
>net use e: \\server\share_name /user:username password
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Click Here for syntax of the net use command.
===== Keywords =====
network, drive, map, mapped, share, shared, accessible, inaccessible