====== First Tier Support Script ======
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===== License Verification =====
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==== Check if the provided license information is valid. ====

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==== Answer) License information is valid ====
Take note of the following items from the [[https://lic.ahsay.com/als/support/list.do|Ahsay License Server]]:

  * Support ExpDate
  * ALMP Status
  * OBS Version
  * OS
  * CBS

Confirm if the **Support ExpDate** is past the current date. Continue to the Next Step.


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==== Answer) License information is invalid ====
Reply to the ticket with the following pre-define, to request for the license info again before proceeding:

__**Pre-define**__
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  The license information provided in your previous email is invalid, could you please provide 
  us with your Licensee Name / License Key for us to further assist you? 

Await for customer's response.


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==== Answer) No license (potential partner) ====
Question from potential partner is handled by the pre-sales team.

Pass the ticket to sales by:

  - Change the Ticket Owner from yourself to Unassigned, and change the Department to Partners.
  - Flag the ticket to Yellow.
  - Add Ticket Note, describing that the customer is a potential partner with no purchased license.

Await for the ticket to be passed back from sales (after a license is purchased).