====== First Tier Support Script ======
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===== License Information =====
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==== Check if the license information, such as the Licensee Name or License Key is provided in the ticket. ====

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==== Answer) Yes ====
Login to the [[https://lic.ahsay.com/als/support/list.do|Ahsay License Server]], enter the Licensee Name or License Key into the Keyword search box.

Confirm if the license info is valid.  Continue to the [[http://wiki.ahsay.com/doku.php?id=public:supportscript_lic_verification|Next Step]].

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==== Answer) No ====
Reply to the ticket with the following pre-define. Request for the license info before proceeding:

__**Pre-define**__
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  Before we can further assist you, could you please provide us with the Licensee Name / License Key 
  of the affected AhsayCBS server, or server that the affected client is connecting to?

Await for customer's response.