===== [V7] ISSUE: Incorrect error message 'Another backup job is still running' is displayed (MS SQL database backup) =====
Article ID:
5067
Reviewed:
2015-12-22
Product Version:
AhsayOBM: 7.3.2.0 to 7.x
OS: Windows
ATTENTION
1st January, 2022: v7 officially End-of-Life [details]
===== Problem Description =====
When performing a MS SQL database backup, the following error message is displayed on the backup client interface, or in the backup report:
Another backup job is still running. Backup skipped.
Note:
There is no backup job of the same backup set running.
===== Cause =====
An incorrect error message is displayed.
This issue can occur if the MS SQL database backup add-on module is not enabled for the backup account, this is a known issue with AhsayOBM version 7.3.2.0 - 7.5.0.0.
===== Resolution =====
To prevent the incorrect error message from displaying, patch the AhsayOBM application to version 7.7.0.0 or above. The instructions can be found by
Clicking Here.
To resolve the issue, enable the MS SQL database add-on module for the corresponding backup account: