===== [V7] ISSUE: Cannot download AhsayOBM install file for Linux / Unix platforms via the AhsayCBS console (AhsayCBS installation on AhsayUBS) ===== Article ID: 5064
Reviewed: 2015-12-18

Product Version:
AhsayCBS: 7.3.2.0
OS: AhsayUBS ATTENTION 1st January, 2022: v7 officially End-of-Life [details] ===== Problem Description ===== Cannot download an AhsayOBM install file for Linux / Unix platforms via the AhsayCBS console, a zero byte empty file is downloaded.

Note: This issue will only occur for AhsayCBS version 7.3.2.0 installation on AhsayUBS. ===== Cause ===== This is a known issue with AhsayCBS version 7.3.2.0 on installation AhsayUBS. ===== Resolution ===== To resolve the issue, upgrade the AhsayCBS application to version 7.5.0.0 or above.

Perform the upgrade by deploying the latest AhsayUBS installation file over your existing AhsayUBS installation.

Important Note:
For AhsayCBS server version 7.3.2.0 that was manually branded, you will need to re-brand the console via the AhsayCBS web console after upgrading.
  1. Login to the AhsayCBS console, under System Settings, select Basic:


  2. Select Administrative Access, then the corresponding system account (e.g. system):


  3. Select Rebrand Web console or Rebrand Clients to customize the AhsayCBS console or AhsayOBM / ACB client application respectively:

===== Keywords ===== cannot, download, client, linux, image, unix, nix