====== Welcome to AhsayWiki ====== **Find answers to your technical and license questions regarding Ahsay Cloud Backup Suite here!** {{public:boxes.png?800}} ---- ===== Get Started ===== * Browse through the sidebar to find answers in related categories; or * Make a search: //See how to [[public:search|improve your search relevancy]].// ---- ===== Must Read ===== * [[public:version_9:start_here:9005_ahsay_software_compatibility_list_scl_for_version_9.1_or_above|Software Compatibility List for CBS, OBM, ACB, OBR, Mobile]] * [[public:version_9:start_here:9006_ahsay_scl_for_granular_and_opendirect_restore_v9|Software Compatibility List for Granular Restore in VMware/Hyper-V backup sets and Open Direct in File backup sets]] * [[public:ahsay_office_365_backup_supported_services|Supported Microsoft 365 Services for Ahsay Microsoft 365 Backup]] * [[public:version_9:start_here:9000_ahsay_hardware_requirement_list_hrl_for_version_9.1_or_above|Hardware Requirement List for CBS, PRD, OBM, ACB, and OBR]] * [[public:version_9:start_here:9002_ahsay_hardware_compatibility_list_qnap_nas|Hardware Compatibility List for QNAP NAS OBM Agent]] * [[public:version_9:start_here:9001_ahsay_hardware_compatibility_list_synology_nas|Hardware Compatibility List for Synology NAS OBM Agent]] * [[public:resources:release_notes|Release Notes]] ---- ===== Hot Topics ===== ==== License ==== * [[public:8038_faq:how_to_determine_client_lic_required_before_upgrade|How to determine OBM/ACB license required before upgrade from v6 to CBS]] ==== CBS / UBS ==== * [[public:8020_faq:faq_about_ahsay_cloud_backup_suite_8|FAQ: Frequently Asked Questions about Ahsay Cloud Backup Suite 8]] * [[public:version_9:start_here:0_faq_about_ahsay_cloud_backup_suite_9|Frequently Asked Questions about Ahsay Cloud Backup Suite 9]] * [[public:version_9:cbs:9311_how_to_modify_the_java_heap_size_of_ahsaycbs|How to modify Java Heap Size for CBS]] * [[public:version_9:start_here:9010_how_to_install_the_latest_patch_set_for_ahsaycbs|How to install the latest patch for CBS]] * [[public:version_9:start_here:9011_how_to_install_the_latest_patch_set_for_ahsayubs|How to install the latest patch for UBS]] * [[public:version_9:general:9205_how_to_revert_index_snapshot|How to un-delete backup data moved to Retention, or revert indexes to a healthy state from an earlier successful backup]] * [[public:version_9:cbs:9339_how_to_start_ahsaycbs_in_replication_mode_as_a_backup_server|How to start CBS Receiver as a backup server]] * [[public:version_9:cbs:9308_how_to_recover_ahsaycbs_system_account_password|How to recover CBS system account password]] * [[public:version_9:cbs:9315_how_to_recover_my_users.xml_file_from_a_previous_backup_on_ahsaycbs|How to recover users.xml]] * [[public:version_9:cbs:9307_how_to_migrate_ahsaycbs_onto_a_new_server|How to migrate CBS to a new server]] * [[public:version_9:cbs:9345_how_do_i_increase_the_number_of_replication_threads_on_my_ahsaycbs_backup_server_to_improve_replication_speed|How to increase replication thread to improve replication speed]] * [[public:5116_faq:how_to_provide_a_higher_level_of_ssl_security_for_ahsaycbs|How to harden SSL security in CBS]] * [[public:version_9:start_here:9020_trusted_ca_list_for_v9|FAQ: Trusted Certificate Authority (CA) Certificates List for version 9.x ]] * [[public:version_9:start_here:9019_how_do_i_renew_the_ahsay_self-signed_ssl_certificate_on_my_ahsaycbs_server|FAQ: How do I renew the Ahsay self-signed SSL certificate on my AhsayCBS backup server?]] * [[public:version_9:cbs:9321_how_do_i_increase_the_number_of_scheduled_concurrent_agentless_cloud_file_and_office365_exchange_backup_jobs_on_my_ahsaycbs_server|How to increase no. of scheduled concurrent agentless Cloud File and Microsoft 365 backup jobs in CBS]] * [[public:version_9:start_here:9023_suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve CBS performance]] * [[public:version_9:cbs:9340_failed_to_mkdirs_failed_to_list_path_precondition_failed|Issue: Failed to mkdir / Failed to list path (error when enabling replication to another AhsayCBS server)]] * [[public:version_9:license:9198_license_failure|Issue: Cannot login to AhsayCBS web management console (License Failure)]] * [[public:5185_issue:cannot_add_a_network_drive_as_ahsaycbs_user_home_on_windows_platforms|Issue: Cannot add a network drive as an AhsayCBS user home on Windows]] * [[public:8061_issue:cbs_installation_and_uninstallation_stuck|Issue: Installation and un-installation of AhsayCBS stuck on Windows 10, version 1903 computer with anti-virus application installed]] * [[public:8085_issue:malformed_input_or_input_contains_unmappable_characters|ISSUE: Error: AhsayCBS unable to generate backup report "Malformed input or input contains unmappable characters"]] ==== OBM / ACB ==== * [[public:8027_issue:java_heap_space_error_office365_backup|Java heap space error when performing an Office 365 backup]] * [[public:version_9:general:9206_where_are_the_backup_client_application_logs_stored_at|Where to find AhsayOBM / AhsayACB Logs]] * [[public:version_9:client:9404_how_to_modify_the_java_heap_size_of_ahsayobc|How to modify Java Heap Size for OBM/ACB]] * [[public:version_9:client:9406_how_to_perform_a_seedload_backup_and_import|FAQ: How to perform an initial backup to a removable hard drive then import the data onto AhsayCBS?]] * [[public:version_9:client:9402_troubleshooting_problem_with_missing_scheduled_backup|Why my scheduled backup was missed]] * [[public:version_9:start_here:9012_how_to_install_the_latest_patch_set_for_ahsayobm_ahsayacb|How to install the latest patch for OBM/ACB clients]] * [[public:5247_faq:tips_on_how_to_setup_the_temporary_directory_for_your_backup_set|How to configure Temporary Directory in OBM / ACB]] * [[public:version_9:start_here:9023_suggestion_on_antivirus_exclusions|How to configure Anti-Virus software exclusion to improve OBM/ACB performance]] * [[public:version_9:client:9420_how_to_move_obc_to_another_machine|How to move OBM/ACB to another machine]] * [[public:8005_faq:troubleshooting_problem_with_volume_shadow_copy|How to troubleshoot Windows Open File Backup (VSS) problems]] * [[public::5294_operating_system_error_5|Issue: Operating system error 5 (Access is denied) (MS SQL database backup)]] * [[public:5295_there_is_not_enough_space|Issue: A nonrecoverable I/O error occurred on file 112 (There is not enough space on the disk) (MS SQL database backup)]] * [[public:8068_issue:mssql_server_backup_shared_memory_ssl_security_error|Issue: MS SQL Server database backup encounters "[Microsoft][ODBC SQL Server Driver][Shared Memory]SSL Security error"]] * [[public:8060_issue:backup_installation_and_uninstallation_stuck|Issue: Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed]] * [[public:version_8:obm_acb:windows:issue:8063_cannot_start_obm_acb_on_windows_10|Issue: Cannot start the AhsayOBM / ACB client on Windows 10 after the installation]] * [[public:8071_issue:exchange_database_backup_vssdatabaseexpt_e_unexpected_provider_error|Issue: MS Exchange database backup "[VSSDatabaseExpt] ¢SS_E_UNEXPECTED_PROVIDER_ERROR"]] * [[public:8080_vmware_esxi_restore_delta_disk_format_of_virtual_disks_is_not_supported_by_datastore|Issue: Warning "Delta disk format of virtual disks is not supported by datastore." when restoring a virtual machine]] * [[public:8077_failed_to_login_to_office_365_serviceexception_forbidden_response_code_403|Issue: Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"]] * [[public:8080_vmware_esxi_restore_delta_disk_format_of_virtual_disks_is_not_supported_by_datastore|Issue:Warning "Delta disk format of virtual disks is not supported by datastore." when restoring a virtual machine (VMware ESXi restore)]] * [[public:8081_vss_e_flush_writes_timeout_during_mssql_server_backup|Issue:VSS_E_FLUSH_WRITES_TIMEOUT (MS SQL server database VSS mode backup)]] * [[public:8082_issue:fail_to_connect_vm_disk_by_vddk_library_error_unknown|Issue:Fail to connect VM disk by VDDK library. Error=Unknown (VMware VDDK backup)]] * [[public:8083_issue:vmware_7_non_vddk_skipped_backing_up_powered_on_virtual_machine|Issue:VMware vCenter/ESXi 7 error "Skipped backing up powered on virtual machine" when in non-VDDK backup mode (VMware non-VDDK backup)]] * [[https://www.ahsay.com/download/download_ebook_dos_and_donts.jsp|The Do's and Don'ts - VMware ESXi / vCenter Backups]] (2017-Jul) * [[https://www.ahsay.com/download/download_whitepaper_data_encryption.jsp|Ahsay Data Encryption v7 and v8]] (2017-Jun) ==== NAS ==== * [[public:5242_issue:invalid_license_error_is_shown_when_logging_into_ahsayobm_on_a_synology_nas_device|Issue: “Invalid license” error is shown when logging into AhsayOBM on a Synology NAS device]] ---- ===== Can't find the info you need? ===== * [[http://www.ahsay.com/partners|Submit a Support Ticket through our Partner Portal]]