====== Ahsay Backup Software Version 6 Best Effort Support ======

**Updated: 2023-May-29**

Ahsay Backup Software Version 6 has been End-of-Life (EOL) on 31st December, 2018. 

Ahsay Support Team will offer “Best Effort Support” to all Version 6 partners who are under valid maintenance.  Partners with valid maintenance will continue to have access to the **License Management Portal** so they can allocate their licenses if needed.

==== Scope of "Best Effort Support" ====
 
  * Same support hours under standard Support or Premium service

  * Providing guidance to upgrade to Version 8 & 9

  * Troubleshooting that includes assistance in retrieving and interpreting system logs

  * Recovering backup or restore data if resolvable by our engineer

  * Identifying whether enhancements are done in Version 8 & 9

The above applies to software release of v6.29.  Any prior V6 release versions are outdated and Ahsay will not offer support any longer after Version 6 EOL.
 
==== "Best Effort Support" will NOT include ====
 
  * Developing hotfix and bug fix

  * Offering solution in protection from vulnerability covered in Java 8 and Tomcat 8. This can be fixed by upgrade to Version 9

  * Supporting new SSL certificates other than those already made available in the current Version 9 (i.e. v9.5.4.0)

  * Handling feature enhancement requests, which include additional support for new versions of Operating Systems and Applications

Please contact us if you have any questions at [[mailto:partners-kb@ahsay.com|partners-kb@ahsay.com]] or by means of a support ticket in our [[https://poratl.ahsay.com/|Partners Portal]].

Remarks: \\
**<color #ed1c24>#1</color>. If your license is not covered by valid maintenance, please DO NOT attempt to upgrade with a newer release. Running AhsayCBS which is released after your maintenance expiry date will result in server stop running.** \\
\\
**<color #ed1c24>#2</color>. There is a license structure change from AhsayCBSv7, please contact us if you are upgrading from a v6 license.**\\
\\
**<color #ed1c24>#3</color>. As of 29 May 2023, the latest AhsayCBS version is 9.5.4.0. Refer to https://www.ahsay.com/jsp/en/downloads/ahsay-downloads_latest-software_ahsaycbs.jsp for the latest releases.**\\
\\
\\