===== [V8] ISSUE: Error when backing up EFS encrypted files - Failed to List (Reason OpenEncryptedFileRawW)  =====

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  Article ID:
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 8137
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  Reviewed:
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   2022-08-02
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  Product Version:
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 AhsayACB: 8.3.4.0 to 8.x <br/>
 AhsayOBM: 8.3.4.0 to 8.x 
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 AhsayOBM: 9.1 to 9.x
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 OS: Windows
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===== Symptoms  =====
When backing up EFS encrypted files on OBM / ACB for Windows [Windows: ''Right-click a folder > Properties > General > Advanced > Encrypt contents to secure data enabled''] with "Volume Shadow Copy" settings DISABLED, the following errors might appear:

    [2020/04/16 17:12:18] [erro] [1587027970874] Failed to list "C:\Users\Administrator\Documents"., Reason = "[OpenEncryptedFileRawW] (32) The process cannot access the file because it is being used by another process.  "


===== Solution =====
It is suggested that "Volume Shadow Copy" should be ENABLED to avoid the issue.


===== Keywords =====
OBM, ACB, 27097, EFS, OpenEncryptedFileRawW