===== [V8] ISSUE: Backup source does not exist (Cloud File backup for OneDrive (mailbox / username with single quotation mark)) =====
Article ID: 8127
Reviewed:2021-09-03
Product Version:
Ahsay Software: 8.5.2.x
OS: Windows
===== Problem Description =====
When performing an Cloud file backup on OneDrive, the following warning message is displayed in the backup report:
No.
|
Type
|
Timestamp
|
Log
|
*
|
warn
|
...
|
Backup source "Office 365/Site Collections/folderpath%2fuser'name-domain_com/path" does not exist !
|
*
|
...
|
...
|
...
|
The same error messages can also be found in the backup client log:
[YYYY/MM/DD hh:mm:ss] [warn] Backup source "Office 365/Site Collections/folderpath%2fuser'name-domain_com/path" does not exist !
...
===== Cause =====
This issue can occur if the username or mailbox name contains the single quotation character " ' ". This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.x.
===== Resolution =====
To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.5.2.106 or above.
The instructions can be found by:
Clicking Here for instruction to patch AhsayCBS
Clicking Here for instruction to patch AhsayOBM
===== Keywords =====
onedrive, source, does, not, exist, o365, office365, m365