===== [V8] ISSUE: Backup source does not exist (Cloud File backup for OneDrive (mailbox / username with single quotation mark)) =====
Article ID: 8127
Reviewed:2021-09-03
Product Version:
Ahsay Software: 8.5.2.x
OS: Windows
===== Problem Description =====
When performing an Cloud file backup on OneDrive, the following warning message is displayed in the backup report:
No.
Type
Timestamp
Log
*
warn
...
Backup source "Office 365/Site Collections/folderpath%2fuser'name-domain_com/path" does not exist !
[YYYY/MM/DD hh:mm:ss] [warn] Backup source "Office 365/Site Collections/folderpath%2fuser'name-domain_com/path" does not exist !
...
===== Cause =====
This issue can occur if the username or mailbox name contains the single quotation character " ' ". This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.x.
===== Resolution =====
To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.5.2.106 or above.