===== [V8] ISSUE: Office 365 backup stuck on info message All selected pending task done (Office 365 backup slow backup performance) =====
Article ID: 8126
Reviewed: 2021-09-02
Product Version:
Ahsay Software: 8.5.2.x
OS: Windows
===== Problem Description =====
When performing an Office 365 backup, the backup seems to have stopped (backup job seems stopped but the client process still running). Further checking in the backup client log, the following message can be found:
[YYYY/MM/DD hh:mm:ss] [hide] Wait selected pending task done - Office 365/Site Collections/%path%
[YYYY/MM/DD hh:mm:ss] [hide] All selected pending task done - Office 365/Site Collections/%path%
...
===== Cause =====
The backup job is actually still running. This is a known issue for AhsayCBS and AhsayOBM / ACB version 8.5.2.x.
===== Resolution =====
To resolve the issue, patch the AhsayCBS and AhsayOBM / ACB application to version 8.5.2.106 or above. Performance of the backup will also be improved.
The instructions can be found by:
Clicking Here for instruction to patch AhsayCBS
Clicking Here for instruction to patch AhsayOBM
===== Keywords =====
stuck, freeze, hang, hung, o365, office365, m365