===== [V8] ISSUE: Item does not exist. It may have been deleted by another user (Office 365 backup) ===== Article ID: 8107
Reviewed: 2021-03-05

Product Version:
Ahsay Software: 8.1 to 8.x
OS: Windows ===== Problem Description ===== When performing an Office 365 backup, the following error message is received in the backup report:
No. Type Timestamp Log
* ... ... ...
* erro YYYY/MM/DD hh:mm:ss [New File] File="Office 365/Site Collections/hostname.sharepoint.com/sites//directory_path/file" Error="Item does not exist.
It may have been deleted by another user. com.independentsoft.share.bd: Item does not exist. It may have been deleted by
another user. 404 Not Found ...
...
* ... ... ...
===== Cause ===== The message suggests that the corresponding file cannot be found when AhsayOBM / ACB attempts to retrieve the file for backup, but the file was there during the file comparison stage. This can sometomes occur for file that are created and removed frequently. ===== Resolution ===== This error cannot be prevented, as AhsayOBM / ACB cannot restrict deletion of the file during a backup, no user action is required. ===== Keywords ===== office365, o365, 365, m365, microsoft365, microsoft 365, don't, exist, not there