=====[V8]ISSUE: Failed to get OAuth2Tokens after retrieved from OneDrive =====
Article ID:
8079
Reviewed:
2020-04-22
Product Version:
AhsayOBM / AhsayACB: 8.1.0.0 to 8.x
OS: All platforms
===== Problem Description =====
When adding a OneDrive or OneDrive for Business as a backup destination for a backup set, the following error is received:
Failed to get OAuth2Tokens after retrieved from OneDrive
===== Cause =====
This issue can occur if the firewall application on the AhsayOBM / ACB client computer is blocking its access to the Microsoft IP addresses.
===== Resolution =====
To resolve this issue, configure your firewall application to allow outgoing connections to the following Microsoft IP addresses.
Example:
Allow out going connections to the following Microsoft IP Addresses (40.126.9.* and 20.190.137.*):
40.126.9.5
40.126.9.6
40.126.9.7
40.126.9.8
40.126.9.65
40.126.9.66
40.126.9.67
40.126.9.68
...
20.190.137.0
20.190.137.1
20.190.137.2
20.190.137.97
20.190.137.98
20.190.137.99
...
===== Keywords =====
OneDrive, Business, OAuth2Tokens, firewall, blocked IP addresses