===== [V8] ISSUE: Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403" =====
Article ID:
8077
Reviewed:
2020-04-20
Product Version:
AhsayCBS / AhsayOBM / AhsayACB: 8.1.0.0 to 8.x
OS: All platforms
===== Problem Description =====
When creating an Office 365 backup set on the AhsayCBS web console, AhsayOBM / ACB user interface, the following warning message is displayed:
Cannot connect to Office 365 on the backup set, reason = "Failed to login to Office 365, reason = [ServiceException] Message = Forbidden, response code = 403"
Example: Warning on AhsayCBS web console when creating a Run On Server (Agentless) backup set
===== Cause =====
This issue can occurs when the IP address of the AhsayCBS server, AhsayOBM / ACB client computer where the Office 365 backup set was being created has not been added to the "IP Allowed List" under the "Connection Filter" in the Microsoft Office 365.
===== Resolution =====
To resolve this issue, add the IP address of the AhsayCBS server, AhsayOBM / ACB computer (where the backup set was being created) to the "IP Allowed List".