===== [V8] ISSUE: Backup, installation and un-installation of AhsayACB / AhsayOBM stuck on Windows 10, version 1903 computer with anti-virus application installed ===== Article ID: 8060
Reviewed: 2019-07-30

Product Version:
AhsayACB / AhsayOBM: Pre-8.3
OS: Windows 10, version 1903 ===== Problem Description ===== When installing / un-installing the AhsayOBM / ACB application on a Windows 10, version 1903 computer with anti-virus application installed, the installation / un-installation process is stuck:

The same issue can also occur when performing an Exchange 2016 / 2019 Mail Level backup, Office 365 backup or Cloud File backup. The backup process is stuck/stopped at the beginning of the backup job. ===== Cause ===== This is a known issue with the AhsayOBM / ACB on a Windows 10, version 1903 computer with an anti-virus application installed. ===== Resolution ===== For backup or installation issue with AhsayOBM / ACB, you can workaround the issue by performing one of the following two options:

Option 1 - Temporarily enable the Periodic Scanning option of Windows Defender

From the Start Menu, select Settings > Updates & Security > Windows Security > Virus & threat protection > Windows Defender Antivirus options, enable Periodic scanning

Option 2 - Enable the Allow antimalware service to remain running always group policy

From the Start Menu, run gpedit.msc > Computer Configuration > Administrative Templates > Windows Components > Windows Defender Antivirus, enable the policy Allow antimalware service to remain running always

For un-installation issue with AhsayOBM / ACB, patch the client application with the following hotfix:

Download the hotfix file at: http://download.ahsay.com/dev/hot-fixes/81/811106/obc-win-hotfix-task24070.zip

Stop the AhsayOBM / ACB services.

Extract the hotfix into the AhsayOBM / ACB installation bin folder (e.g. C:\Program Files\AhsayOBM\bin) and overwrite the existing content.

Restart AhsayOBM / ACB service afterward.

===== Keywords ===== install, uninstall, uninstallation, uninstalling, installing, backup, stuck, halt, stop