===== [V8] FAQ: How to force another Auto Update on AhsayOBM / ACB version 8 clients? =====






===== [V8] FAQ: How to force another Auto Update on AhsayOBM / ACB version 8 clients? [#8035] ===== Article ID 8035
Reviewed : 2020-08-18

Product Version:
Ahsay software: 8.1 to 8.x
OS: All platforms ===== Description ===== This document contains instruction on how to force another Auto Update on backup client agents when AhsayCBS remains the same version.  For example, modification was made to the client application, you need to ensure that the new updates are dispatched to the client software via Auto Update Agent (AUA) without user interaction.

Example:
You currently run the same AhsayCBS version (example AhsayCBS version 8.3.2.11) but have rebuilt your AhsayOBM / ACB version 8.3.2.11 clients due to branding changes, and want to push the latest changes automatically to all your customers.

Requirements: ===== Steps ===== To force another update after you've made changes to the AhsayOBM/AhsayACB client installer:
  1. Create a copy of %CBS_HOME%\download\liveUpdate\index.xml as backup.

  2. Edit the %CBS_HOME%\download\liveUpdate\index.xml file with a text editor (e.g. Notepad++).

  3. Search for the line: <AutoUpdate product="acb" and modify "version=" to increment by one revision version.

    Example:
    For example, if current AhsayCBS is version 8.1.0.50, search for:

    <AutoUpdate product="acb" version="8.1.0.50" compatible="8.1.0.50" host="" edition name="%ACB_FULL_NAME_SYSTEM%">

    Change version="8.1.0.50" to increment by one revision minor version (e.g. from "8.1.0.50" to "8.1.0.51"):

    <AutoUpdate product="acb" version="8.1.0.51" compatible="8.x.x.x" host="" edition name="%ACB_FULL_NAME_SYSTEM%">

    Important:
    It is not recommended to rebuild the client and increment this version variable too many times, as then your new customized "version" may be greater than the next Ahsay official release, which may cause future AUA problems.

    Also, note that a sub-revision version, such as "8.1.0.50.1" is not valid.

  4. Next, search for the line: <AutoUpdate product="obm" and modify "version=" to increment by one revision version.

    Example:
    For example, if current AhsayCBS is version 8.1.0.50, search for:

    <AutoUpdate product="obm" version="8.1.0.50" compatible="8.x.x.x" host="" edition-name="%OBM_FULL_NAME_SYSTEM%">

    Change version="8.1.0.50" to increment by one revision minor version (e.g. from "8.1.0.50" to "8.1.0.51"):

    <AutoUpdate product="obm" version="8.1.0.51" compatible="8.x.x.x" host="" edition name="%OBM_FULL_NAME_SYSTEM%">

    Important:
    It is not recommended to rebuild the client and increment this version variable too many times, as then your new customized "version" may be greater than the next Ahsay official release, which may cause future AUA problems.

    Also, note that a sub-revision version, such as "8.1.0.50.1" is not valid.

  5. Save the changes.

  6. Enable AUA for all users, or the users that you would like to update.

  7. Inform client to close their backup client user interface. The AUA cannot upgrade the client if the application user interface is opened.

  8. Within the next 720-minutes, the client's AUA service will automatically check if the "index.xml" version number is greater than the installed version. If yes, auto update will be performed.

    The client version after the update will remain as the true client version, and not of the "version=" value.
===== Keywords ===== force, AUA, auto upgrade